1. About Us and This Application
2. Our Data Values
Reassurance.ie understands that you entrust us with your personal information with the expectation that it will be used only for specific purposes. We respect your expectation and place a high priority on protecting this information by limiting its use. At reassurance.ie , protecting your privacy is fundamental to the way our company and its partners conduct our business.
3. Scope of this Privacy Notice
This Privacy Notice (Notice) applies only to the personal information collected by the Application both within the Application and when accessing services online, through the reassurance.ie website. . We collect and process information about you as described in this Privacy Notice (“Notice”). We are committed to protecting the privacy of those with whom we interact. This Notice contains details about how we collect, use, and share Personal Information that we obtain from and about you when you use the our website and associated partners to represent you have completed all COVID-related requirements and streamline the process for boarding certain airline carrier’s international flights.
As part of the Application, we offer individuals a traveller verification service for air travel to destinations with COVID-19 travel restrictions. We do not warrant or otherwise guarantee that you will be able to travel to your intended destinations; that the information and data provided to us by you or on your behalf is true and accurate; or that you will not be exposed to COVID-19 when receiving arranged COVID-19 laboratory testing services, at airports, during air travel, or at your intended destination. We do not provide medical advice or services or laboratory services. Individuals with health disorders, medical conditions, or any condition requiring medical supervision, or who receive COVID-19 test results, assume full responsibility for obtaining professional medical assistance. Consult your physician or qualified health care professional regarding any symptoms, medical conditions or test results.
Without limiting anything else herein, we specifically disclaim any express or implied warranties or merchantability of fitness for any particular usage, application or purpose for the traveller verification service, and make no representations with respect to the accuracy, reliability, completeness, timeliness or usefulness of such information. You understand that the traveller verification service depends on the information provided by you or on your behalf. Without limiting anything else herein, we reserve the right to treat such information as true and accurate, and you shall be solely responsible for such information, including its accuracy. We shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, delivering or reporting such information through the Application. In no event, shall we be liable to you or anyone else for any decision made or action taken or not taken by you or anyone else in reliance on such information available through the Application. At all times, you remain fully responsible for ensuring you satisfy all travel requirements set by your airline carrier and your destination country.
Whenever you interact with us on behalf of another individual or entity, such as by providing or accessing Personal Information about another individual, you represent that your interactions and exchanges comply with applicable data protection laws. You shall have sole responsibility for any violation of privacy laws as a result of a failure to inform the other individual about how their Personal Information will be processed or to obtain any necessary consent from such individual.
We may update this Notice from time to time. The current Notice will be effective when posted. Please check this Notice periodically for updates. If any of the changes are unacceptable to you, you should cease interacting with us. When required under applicable law, we will notify you of any changes to this Notice by posting an update on this page. When required under applicable law, we will seek affirmative consent from you before making material changes to the way we handle Personal Information previously collected from you. If you do not provide such consent, Personal Information will continue to be used in a manner that is consistent with the version of this Notice under which it was collected.
4. Your Data Controller
For the purposes of this Notice Reassurance.ie is the controller for the personal information we process, unless otherwise stated. For all data protection enquiries and/or concerns in connection with your EU privacy rights please contact our Data Protection Officer at firstname.lastname@example.org .
5. Sources of Personal Information
Personal Information refers to any information relating to an identified or identifiable natural person or household.
We collect information about you and how you interact with us in several ways, including:
a. Information you provide to us directly. We collect the information you provide to us directly, such as when you provide information in order to obtain credentials or contact us.
b. Information automatically collected or inferred from your interaction with us. We automatically collect technical information about your interactions with us (such as IP address, mobile device make, model and version, and browsing preferences).
We may combine information that we receive from the various sources described in this Notice and use or disclose it for the purposes identified below.
6. Types of Personal Information We Collect
The types of information that we may collect about you are:
a. Identifiers, such as your name, email address, online identifier, internet protocol address, travel authorization confirmation reference number from destination country, or other similar identifiers.
b. Personal information, such as COVID test results you provide (including date, time, and type of test), date of birth, and travel authorization information.
c. Protected Class and Demographic information, such as age, race, gender, nationality, and health information.
d. Commercial information and preferences, including flight information if applicable and information on the COVID testing center or COVID test you used.
e. Internet or other electronic network activity information, such as information regarding your interactions with us online, through the mobile Application, and through advertisements. For more information, see Section 9 below.
f. Audio, electronic, visual, thermal, olfactory or similar information, such as call center recordings.
7. How We Use Your Personal Information
We may use each category of your information described above in the following ways:
a. To enable interactions between you and us, such as to provide you with services and support your interactions with us – namely to enable you to demonstrate you have completed all COVID-related travel requirements, including obtaining a negative COVID test as required by the destination country. We may also use your information to diagnose, repair and track service and quality issues; provide requested product information; communicate with you about your account or our data practices; install and configure changes and updates to programs and technologies related to interactions with us; authenticate those who interact with us; or to respond to your requests, complaints, and inquiries.
b. For our own internal business purposes, such as to evaluate or audit the usage and performance of our services and technologies; quality improvement; design new services; process and catalogue your responses to surveys or questionnaires; perform internal research for technological development and demonstration; conduct data analysis and testing; and to maintain proper business records and other relevant records.
c. For legal, safety, or security reasons, such as to comply with legal requirements; protect our safety, our property or rights of those who interact with us, or others; and detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity.
d. In a de-identified, anonymized, or aggregated format. When converted to a de-identified, anonymized, or aggregated format, data no longer constitutes Personal Information in certain jurisdictions, and we may use this information for any purpose as legally permissible.
e. For any other purposes for which you provide consent.
8. With Whom We Share Your Personal Information
We may share your Personal Information with the categories of recipients described below:
a. Affiliates: We may require to share your Personal Information within our group of companies, corporate affiliates, subsidiaries, business units and other companies that share common ownership for the purposes described above.
b. Third party service providers: We may share your Personal Information with third party service providers working on our behalf in order to facilitate our interactions with you or request or support our relationship with you, such as hosting service providers, IT providers, operating systems and platforms, internet service providers, analytics companies, and marketing providers (e.g., we may share your email address with our outbound email marketing provider). We may contract with other companies to provide certain services, including identity verification, health data review, email distribution, market research, promotions management, and payment processing. We provide these companies with only the information they need to perform their services and work with them to ensure that your privacy is respected and protected.
d. In connection with a corporate transaction: If we sell some or all of our assets, merge or are acquired by another entity, including through a sale or in connection with a bankruptcy, we will share your Personal Information with that entity.
e. With your consent: We may share your Personal Information with other third parties with your consent.
We may also de-identity, anonymize, or aggregate Personal Information to share with third parties for any purpose as legally permissible.
In order to provide you with the services in our Application, your personal data, including health data, may be transferred out of your originating country to a third party country. Full details of the location where data will be transferred can be found in Section 20 below.
We also collect (and may permit third parties to collect via our Application or website) information, via cookies, web beacons, pixels, tags or other tracking technologies, such as your Internet Service Provider and IP address, the date and time you access our Application or website, the pages you accessed while visiting our Application or website, and the Internet address from which you accessed our Application or website. Some cookies exist only during a single session and some are persistent over multiple sessions over time. We use these technologies to remember user preferences, maximize the performance of our Application or website and services, provide you with offers that may be of interest to you, measure the effectiveness of our email campaigns and to personalize online content. These cookies and other technologies may be used to track you across devices and across other apps or websites over time.
Some browsers have incorporated Do Not Track (“DNT”) preferences. Most of these features, when turned on, send signals to the website you are visiting that you do not wish to have information about your online searching and browsing activities collected and used. As there is not yet a common agreement about how to interpret DNT signals, we do not honour DNT signals from website browsers at this time. However, you may refuse or delete cookies. If you refuse or delete cookies, some of our website functionality may be impaired. If you change computers, devices, or browsers, or use multiple computers, devices, or browsers, and delete your cookies, you may need to repeat this process for each computer, device, or browser. Please refer to your browser’s Help instructions to learn more about how to manage cookies and the use of other tracking technologies.
10. Security and Retention
We maintain reasonable security procedures and technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, disclosure, alteration, or use.
We will retain your personal information, for no longer than is necessary to enable you to use the Application, unless we need to keep your information to comply with applicable legal, regulatory, or other obligations, or the information is required for business reasons (such as to resolve disputes, provide service and enforce agreements). In any event, we will retain your information for the period stated in our retention schedule, at which point reassurance.ie will take steps to securely and permanently dispose of your personal information, according to applicable laws and regulations.
11. Children’s Privacy
Interactions with us are intended for individuals 16 years of age and older. Our interactions are not directed at, marketed to, nor intended for, children under 16 years of age. We do not knowingly collect any information, including Personal Information, from children under 16 years of age. If you believe that we have inadvertently collected Personal Information from a child under the age of 16, please contact us at the address below and we will use reasonable efforts to delete the child’s information from our databases. In all cases where we may inadvertently be provided with personal information relating to children, the information in the relevant parts of this Notice applies to children, as well as adults.
12. External Links
When interacting with us you may encounter links to external sites or other online services, including those embedded in third party advertisements or sponsor information, that we do not control. We are not responsible for the privacy practices and data collection policies for such third-party services. You should consult the privacy statements of those third-party services for details.
13. Contact Info/Your Choices
If you have questions regarding this Notice, please contact us at: